Customer Service

Transpacific Management Service utilizes a sophisticated, automated system to make sure that customer service requests are handled in a timely, comprehensive fashion. We also take advantage of this technology to track the service of our vendors and to provide a historical perspective on recurring problems. Thus, offering our clients a way to anticipate costs and needs into tomorrow. Our customer service offers:

• Convenient service request submittal with immediate vendor contact and work specification
• 24-hour emergency response
• Summary reports to identify problems in common areas and help plan reserve funding and disbursements
• Response time analysis to ensure you're receiving the best service from the most qualified vendors

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